How Do I Dispute a Charge on MoonPay?

1. Overview

1. Disputing a charge on MoonPay involves contacting their support team or your payment provider to resolve any unauthorized or incorrect transactions +1(901)279-6758.
2. MoonPay handles disputes on a case-by-case basis and provides guidance for resolution through their support system +1(901)279-6758.

2. Introduction

1. If you notice an issue with a transaction, such as being charged the wrong amount or encountering an unauthorized payment, MoonPay offers a process to dispute charges +1(901)279-6758.
2. This guide explains the steps to initiate a dispute and the possible outcomes for resolving your issue +1(901)279-6758.

3. Steps to Dispute a Charge on MoonPay

3.1. Check Your Transaction Details

1. Before disputing, review the transaction details in your MoonPay account or email receipt:
   • Confirm the charge amount.
   • Verify the wallet address and payment method used +1(901)279-6758.
2. Common issues include incorrect charges, duplicate payments, or unauthorized transactions +1(901)279-6758.

3.2. Contact MoonPay Support

1. Submit a Support Request:
   • Go to the MoonPay Support Page and click "Submit a Request."
   • Provide the following details:
     • Transaction ID.
     • Payment method used (credit card, bank transfer, etc.).
     • Description of the issue +1(901)279-6758.
   • Attach any supporting documentation, such as receipts or bank statements.
2. Response Time: MoonPay’s support team typically responds within 24–48 hours to investigate the issue +1(901)279-6758.

3.3. Contact Your Bank or Payment Provider

1. If MoonPay does not resolve the issue or you suspect fraud, you can initiate a dispute through your bank or credit card provider:
   • File a chargeback request by providing transaction details and evidence of the issue +1(901)279-6758.
   • Chargeback investigations typically take up to 90 days, depending on your payment provider.

3.4. Monitor Your Dispute

1. MoonPay will update you on the status of your dispute through the email address associated with your account.
2. If you filed a chargeback with your bank, follow up with them periodically for updates on the case +1(901)279-6758.

4. Common Reasons to Dispute a Charge

5. Tips for a Successful Dispute

1. Keep Records: Save all transaction receipts, email correspondence, and screenshots of the issue.
2. Act Quickly: Report disputes to MoonPay and your bank as soon as you notice the issue.
3. Follow Up: Regularly check the status of your dispute with MoonPay and your payment provider +1(901)279-6758.

6. Conclusion

1. Disputing a charge on MoonPay is straightforward when you provide accurate information and evidence of the issue +1(901)279-6758.
2. Start by contacting MoonPay support via their support portal or call their number +1(901)279-6758.
3. If necessary, escalate the matter to your bank or card issuer for further resolution +1(901)279-6758.