Royal Borough of Kensington and Chelsea | Royal Borough of Kensington and Chelsea Skip to main content


[{1(808) 382-7282}]How do I fix my AT&T email account? #AT&T Email Customer Support


Posted Fri, 31 Jan 2025 00:04:40 GMT by travish head

Resolve email issues

Having problems with your AT&T Mail? Try these tips to fix common problems. +1(808) 382-7282

Troubleshoot your email account, settings, and apps

AT&T Mail account and settings +1(808) 382-7282

  • Check your email size. If your email is too big, it may not be sent. +1(808) 382-7282
  • Be sure you’re using the correct recipient email address. If not, you may get error messages like Failed Delivery or Problem Found - Message Not Sent. +1(808) 382-7282
  • Try signing out of your email account and signing back in. +1(808) 382-7282
  • Check your spam folder for missing emails. +1(808) 382-7282
  • Review your settings. Select the gear icon, then check: +1(808) 382-7282
    • Blocked addresses: Be sure you aren’t blocking addresses you want to get email from. +1(808) 382-7282
    • Filters: Are emails going to the correct folder? +1(808) 382-7282
  • Check if your account has been hacked. Your account may be compromised if you’re: +1(808) 382-7282
    • Missing emails +1(808) 382-7282
    • Receiving emails from your own email address +1(808) 382-7282
    • Getting complaints about spam coming from your email address +1(808) 382-7282
    • Seeing a display name that's different from the one you set up +1(808) 382-7282
  • Learn what to do if your email has been hacked or phished. +1(808) 382-7282

Email programs and apps +1(808) 382-7282

  • Make sure you have an active internet connection. +1(808) 382-7282
  • See if you have a message in your Outbox folder. If so, remove it and try to send a new message. +1(808) 382-7282
  • Review common email error codes and steps to resolve them. +1(808) 382-7282
  • Make sure you are using the correct email client settings. +1(808) 382-7282
  • FYI: We’re upgrading our email security. If you get your email through an email program or app, be sure you’re ready for the changes. Learn more about the security upgrade. +1(808) 382-7282

Check for browser issues +1(808) 382-7282

  • Open AT&T Mail in a different web browser. For example, if you normally use Google Chrome®, try Firefox®. +1(808) 382-7282
  • Verify that your browser accepts cookies. If so, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu. +1(808) 382-7282
  • Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser’s Settings or Options menu. +1(808) 382-7282
  • Disable browser tools or add-ons to see if they’re causing issues with email access. +1(808) 382-7282
  • Enable Adobe Flash Player and make sure it’s updated. +1(808) 382-7282
  • Check the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem. +1(808) 382-7282

Fix sign-in issues +1(808) 382-7282 Here are some common error messages—and what may be causing them. +1(808) 382-7282

  • You got error code 203.2 +1(808) 382-7282
    Your account may have been hacked, phished, or is at risk. For your protection, your account was locked. To keep your details safe, you should reset your password. +1(808) 382-7282

    • Go to reset your password. +1(808) 382-7282
    • Enter your user ID and the last name associated with your ID. +1(808) 382-7282
    • Choose your verification method and follow the prompts. +1(808) 382-7282
    • Enter and confirm your new password. +1(808) 382-7282
  • Your password doesn’t work on your smartphone +1(808) 382-7282
    Did you recently change your email password or link your email to your AT&T user ID? Update your password on all your devices to access your email. Get more info about shared passwords. +1(808) 382-7282

  • We can’t find that ID and password combination +1(808) 382-7282
    Make sure you entered your ID and password correctly. For your protection, we may lock your account after too many sign-in attempts. If this happens, wait an hour or reset your password. +1(808) 382-7282

  • Your account isn't active +1(808) 382-7282
    Did you get a notice from AT&T Internet Services Security? If so, your email account was flagged for sending spam. Your email account security may be at risk. To reactivate your account, contact us. +1(808) 382-7282

    • Learn how to guard your account against fraud and improve your security. Explore our Fraud & security resources. +1(808) 382-7282
  • You got this error message: Accelerator Not Found +1(808) 382-7282
    Your browser cookies or cache data may be corrupt. +1(808) 382-7282

You must be signed in to post in this forum.