Unlock an email account

Learn how you can regain access to your email account.

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Regain access to your email account

Troubleshoot a locked account
If you’re unable to access your email account and you’ve gotten a message that it’s been locked, this has occurred for your protection. Usually, it's as simple as a typo or wrong password being entered too many times.

Options to regain access to your account:

• Wait an hour and try to access your email again.
• Reset your password.
• If you think you may have been hacked, learn more about compromised security and how you can quickly protect your email account.

Troubleshoot an inactive account

If you are seeing the error message your account is inactive, it means your account has been flagged as a sender of excessive spam. It’s likely your account has been hacked and its security compromised.